{"product_id":"fire-department-customer-service-by-alan-brunacini","title":"Fire Department Customer Service by Alan Brunacini","description":"\u003ch3 data-start=\"104\" data-end=\"146\"\u003e\u003cstrong data-start=\"108\" data-end=\"144\"\u003eFire Department Customer Service\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-start=\"147\" data-end=\"208\"\u003e\u003cem data-start=\"147\" data-end=\"206\"\u003e(formerly Essentials of Fire Department Customer Service)\u003c\/em\u003e\u003c\/p\u003e\n\u003cp data-start=\"210\" data-end=\"531\"\u003eAlan Brunacini’s timeless guide to building a fire department culture rooted in kindness, empathy, and service. Long before “customer experience” became a buzzword, Chief Brunacini showed the fire service how to take care of the most important person on every incident: \u003cstrong data-start=\"480\" data-end=\"494\"\u003eMrs. Smith\u003c\/strong\u003e—the citizen we are sworn to protect.\u003c\/p\u003e\n\u003cp data-start=\"533\" data-end=\"884\"\u003eThis book breaks down simple, practical, and deeply human ways to serve the community while strengthening internal culture, team cohesion, and command confidence. From first contact to final wrap-up, Brunacini delivers a blueprint for doing the right thing, being nice, and treating people—inside and outside the organization—with dignity and respect.\u003c\/p\u003e\n\u003cp data-start=\"886\" data-end=\"903\"\u003e\u003cstrong data-start=\"886\" data-end=\"903\"\u003eWhat’s Inside\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"906\" data-end=\"940\"\u003eThe philosophy behind “Mrs. Smith”Actionable customer-service standards for fire departments.\u003c\/p\u003e\n\u003cp data-start=\"906\" data-end=\"940\"\u003eSimple, repeatable behaviors for firefighters, officers, and chiefs.\u003c\/p\u003e\n\u003cp data-start=\"906\" data-end=\"940\"\u003eHow compassion improves safety, trust, and effectivenessLeadership lessons that stand the test of time.\u003c\/p\u003e\n\u003cp data-start=\"1183\" data-end=\"1350\"\u003eIf you believe great service is as essential as great tactics, and that the best fire departments are built on humanity as much as horsepower—this is required reading.\u003c\/p\u003e","brand":"BShifter","offers":[{"title":"Default Title","offer_id":48534574170370,"sku":"opu1789983478048","price":35.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0822\/8087\/4242\/files\/IMG_1210.jpg?v=1789983485","url":"https:\/\/pouroverkit.shop\/products\/fire-department-customer-service-by-alan-brunacini","provider":"My Store","version":"1.0","type":"link"}